We are here to help

Contact our support team

Need help with a report, payment, or account access? Reach out directly by email and we will guide you quickly.

Email us

For all support requests, send us an email and include your chassis or VIN (if available) for faster assistance.

hello@karspec.com

What to include in your email

  • Your chassis number or VIN
  • A short description of the issue
  • Any screenshot or payment reference (if relevant)

Frequently asked questions

Quick answers to common support questions.

How quickly do you respond to email?

We typically respond within a few business hours, and always within one business day.

Can I request help with a specific chassis or VIN?

Yes. Send the chassis or VIN in your email and our team will guide you on the best report tier to use.

Do you offer refunds if a report is unavailable?

If data cannot be delivered for a valid purchase, we review the case and process a refund based on our policy.

Can dealers or importers get support for multiple cars?

Absolutely. We support bulk checks and can help your team streamline inspections before purchase.